Sustainable Climate Solutions Provider, Copeland, Unveils Findings from Second ‘Smart Home Data Privacy’ Survey
Copeland, a global provider of sustainable climate solutions, has announced the findings from its second ‘Smart Home Data Privacy’ survey, which aimed to determine how both smart thermostat users and non-users feel about data privacy and the security of their smart home products.
Data Privacy Concerns on the Rise
While ownership of smart home devices, including smart thermostats, TVs, and appliances, has significantly increased since the study was first commissioned in 2022, homeowners were also more likely to be concerned about data privacy in 2024.
A Call for Transparency
“As demand for smart home products continues to rise, it’s imperative for manufacturers to adequately disclose their privacy policies and educate consumers about the importance of data security”
“As we can see by the rise in ownership of smart home products, homeowners are increasingly looking for convenient ways to automate their lives and expand control over their home environments to save on energy costs,” said Lisa Plaggemier, Executive Director of the National Cybersecurity Alliance. “But what’s most concerning is that more than half of homeowners don’t understand how data from their smart thermostat is collected and used – particularly as AI becomes nearly ubiquitous. This should be a resounding call for transparency among smart tech manufacturers.”
The Study’s Findings
While the study shows that homeowners with smart home devices are more concerned than ever about the security of their data (27 percent in 2024 versus 23 percent in 2022), their understanding of and attitudes toward smart tech and data privacy show a critical gap:
- More than half of homeowners (52 percent) don’t have any idea of how data is collected from smart thermostats.
- Homeowners who don’t own a smart thermostat are less likely to be confident that manufacturers use their customers’ data responsibly compared to those who own a smart thermostat (58 percent versus 73 percent), which could be evidence of a barrier to purchase.
- Only 14 percent of homeowners who owned smart thermostats said they researched a manufacturer’s data privacy policy before purchasing a smart thermostat.
A Path Forward
And yet, seven out of 10 homeowners are willing to replace their thermostat with one that provides more privacy, with millennials more willing (80%) than other groups.
Copeland’s Commitment to Data Privacy
As a leading innovator in the HVAC industry and the company behind the top-rated Sensi thermostat platform, Copeland was one of the first manufacturers to create a formal privacy pledge in 2022 and has since been a leader in protecting its users’ personal data, never using smart thermostat activity for targeting or advertising purposes. The company has also never sold a user’s personal data to anyone and does not make changes to thermostat settings based on usage assumptions.
“There’s always a role for data, particularly as it relates to a homeowner’s ability to optimize their home comfort and gain energy savings in the process, but those settings are theirs and theirs alone,” said Brendan O’Toole, vice president, smart home and energy management for Copeland. “As demand for smart home products continues to rise, it’s imperative for manufacturers to adequately disclose their privacy policies and educate consumers about the importance of data security,”
Methodology
This market research study was based on a questionnaire designed by FleishmanHillard and executed by the Copeland Marketing Research & Insights team. The study was facilitated through Dynata’s panel of respondents, requesting participation from 2,000 U.S. homeowners between 18 and 76 years old and representative of the U.S. homeowner population. Statistically significant differences are reported at the 95% confidence level.
Conclusion
The findings from Copeland’s second ‘Smart Home Data Privacy’ survey highlight the need for smart tech manufacturers to prioritize transparency and consumer education when it comes to data privacy. As the demand for smart home products continues to rise, it is essential that manufacturers take steps to ensure the security and privacy of their users’ data.
FAQs
Q: What is the main concern for homeowners when it comes to smart home devices?
A: The main concern for homeowners is the security and privacy of their data.
Q: How many homeowners are willing to replace their thermostat with one that provides more privacy?
A: Seven out of 10 homeowners are willing to replace their thermostat with one that provides more privacy.
Q: What percentage of homeowners don’t understand how data is collected from smart thermostats?
A: More than half of homeowners (52 percent) don’t have any idea of how data is collected from smart thermostats.
Q: Which group is more willing to replace their thermostat with one that provides more privacy?
A: Millennials are more willing (80%) than other groups.
Q: What percentage of homeowners researched a manufacturer’s data privacy policy before purchasing a smart thermostat?
A: Only 14 percent of homeowners who owned smart thermostats said they researched a manufacturer’s data privacy policy before purchasing a smart thermostat.
