What’s New About Agentforce 2.0?
Agentforce 2.0 is the latest iteration of Salesforce’s AI-driven platform, designed to integrate a customizable “team” of semi-autonomous AI agents into enterprise workflows. The platform includes enhanced reasoning and data retrieval capabilities, enabling AI to respond to complex questions.
With Agentforce 2.0, users can pull from a library of agent “skills” – AI agents designed for specific tasks – or build their own using natural language prompts. These agents can execute multi-step plans and follow “if/then” instructions, offering flexibility across various workflows.
Pre-built skills and workflow integrations allow for more effective customization. Agents built through Agentforce can seamlessly connect to tools like CRM, Slack, Tableau, Mulesoft, and Salesforce’s AppExchange.
- Sales Development.
- Sales Coaching.
- Marketing Campaign.
- Commerce Merchant.
New, pre-built skills include:
In Tableau, Skills for Analytics and Insight provide visualizations to track and analyze how well agents perform.
Slack integration is another key highlight. With Slack Actions, users can automate updates by setting an agent to send project updates via direct message.
Some of these features are already available:
- Tableau Semantic Layer, Skills for Sales Development, and Skills for Sales Coaching are available now. The latter two add $2 per conversation to your Salesforce bill.
- Skills for Tableau will launch on Dec. 18.
Agent Builder provides a solution for customers who don’t find what they need among the pre-built agents. Using natural language prompts, users can design their own agents. Salesforce offered “Onboard New Product Managers” as an example of a custom prompt. Agent Builder will also include pre-built Slack actions.
How Does Agentforce 2.0 Integrate with Slack?
In Slack, employees can message or mention the Agentforce agents just as they would a coworker. Users will also find a new Agentforce Hub within Slack.
Generative AI enables Slack Enterprise Search, a new way to consider context from Slack DMs, channels, and canvases.
Agentforce in Slack, Slack Actions in Agent Builder, and Slack Enterprise Search will all be available to the general public in January.
How Does the Atlas Reasoning Engine Enhance Agentforce 2.0?
The Atlas Reasoning Engine (RAG) is a model that performs complex operations slightly more slowly than its peers to generate deeper answers. Salesforce’s contribution is advanced reasoning and retrieval-augmented generation in RAG, the model behind Agentforce.
Salesforce’s example of a question that might benefit from advanced reasoning was, “What would be the right investment vehicle for my child’s college fund based on my current income and risk preferences?”
With RAG, Agentforce can pull unstructured metadata from elsewhere in the Salesforce Platform. Essentially, RAG checks the AI’s work.
Enhanced reasoning and RAG in the Salesforce Platform will be open for business in February.
Salesforce Goes All-in on AI
Salesforce has committed significantly to integrating generative AI into its products, including the enthusiasm for Agentforce that kicked off in September.
“In the next few years, I’d expect we’ll be able to deliver more agentic experts,” Claire Cheng, VP of machine learning and engineering for Salesforce AI, said in a press release. “The reasoning engine should be one of the first factors enterprise organizations consider when comparing digital labor options.”
Conclusion
Agentforce 2.0 is a significant update to Salesforce’s AI-driven platform, offering enhanced reasoning and data retrieval capabilities. The platform’s ability to integrate with Slack and provide pre-built skills and workflow integrations makes it an attractive option for enterprises looking to streamline their workflows and improve customer success.
FAQs
- What is Agentforce 2.0? Agentforce 2.0 is the latest iteration of Salesforce’s AI-driven platform, designed to integrate a customizable “team” of semi-autonomous AI agents into enterprise workflows.
- What are the key features of Agentforce 2.0? Key features include enhanced reasoning and data retrieval capabilities, pre-built skills and workflow integrations, and the ability to integrate with Slack and other tools.
- When will Agentforce 2.0 be available? Agentforce 2.0 will be released in full in February 2025, but users can begin deploying Agentforce 2.0 in Slack in January.
- What is the Atlas Reasoning Engine? The Atlas Reasoning Engine is a model that performs complex operations slightly more slowly than its peers to generate deeper answers. It is the model behind Agentforce and provides advanced reasoning and retrieval-augmented generation capabilities.
- What is the cost of Agentforce 2.0? The cost of Agentforce 2.0 is dependent on the specific features and skills used. Some features, such as Skills for Sales Development and Skills for Sales Coaching, add $2 per conversation to your Salesforce bill.
